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What is the shipping policy?Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
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Do you ship overseas?We currently only ship within Canada. But please let us know if you are interested in us expanding our market and shipping outside of Canada.
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Do you offer Free Shipping?Yes! We offer Free Shipping in Canada on orders $150 and over. All other orders will be charged at $20 flat-rate for standard delivery across all Canadian locations.
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Do you accept returns or exchanges?Since we manufacture our products in small batches, we currently don’t accept returns or exchanges. However, your satisfaction is our priority—if you receive a defective or damaged item, please contact us, and we’ll make it right! Please email us at kaleco.clothing@gmail.com within 7 days of delivery. Include a photo of the issue, and we will be happy to offer a replacement at no cost.
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How can I contact customer support?You can reach us at kaleco.clothing@gmail.com for any questions, concerns, or feedback. We aim to respond within 24-48 hours on business days.
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How can I stay updated on new products and promotions?Follow us on Instagram @kale_co.clothing for the latest updates, product launches, and promotions. You can also sign up for our newsletter to get news delivered straight to your inbox!
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